January 31, 2020
Retail is an industry at the forefront of digital transformation. This is as changing consumer habits, rising costs, and growing competition put pressure on established brands. To stay competitive, these companies are innovating in an effort to deliver a digital experience, personalisation and convenience to customers.
Delivering this requires more than a flashy app. Retail companies must take a fresh look at the supply chain and back office. They need to understand the shortcomings that exist and work to provide the digital infrastructure needed to supply the experience customers demand.
Accounts payable is a crucial part of digital transformation. But is this something retail organizations recognize? Is there enough focus on accounts payable transformation? And what are the markers of success?
To answer these questions, we ran a study in partnership with IDG, here are some key takeaways:
Download the survey for more insights into the state of digital transformation in the retail sector.