I work closely with a lot of Tradeshift customers on our Strategic Customer Council, various industry user groups, and on our customer advocacy program. One thing that I have a lot of pride in is that Tradeshift listens to our customers and builds products specifically designed to match their needs. Recently, our customers showed their appreciation by rating Tradeshift the #1 Procure-to-Pay platform for 2020 according to Gartner Peer Insights reviews.
Tradeshift was rated highest amongst competitors across four categories, including product capabilities, service and support, integration and deployment and evaluation and contracting. This is no surprise to me, as many of the categories we ranked highest in are areas that bring specific success stories to mind for me.
The first thing that our customers typically notice about our platform is how easy it is for everyone to use it, often with minimal training. One user remarked: “The user experience has been really good where only 1/3 received training and everyone could use the system immediately.” I’ve seen this delight first hand on our customers’ faces and nothing makes me prouder.Second, our customers have told me time and again how clearly Tradeshift listens to them. This is critical in a quickly evolving digital world where many customers feel they are often sold one-size-fits-all solutions only to discover it doesn’t solve the problem they needed help with in the first place.
“The great pleasure of working with Tradeshift is their organization puts each customer at the center and takes all new ideas seriously.”
While many customers come to Tradeshift with a specific problem—just make x better, that’s what I want—they often wind up realizing more value from our solutions than had initially planned.
Lastly, the overall Tradeshift experience is clearly preferred by our customers over our competitors. Tradeshift’s overall score from Gartner was 4.7 out of 5— higher than all of our competitors, including: Ariba (4.3), Coupa (4.5), Jaggaer (4.5), Basware (4.0), Synertrade (4.6), Wax Digital/Medius (4.4), Zycus (4.6), Oracle (4.2)
Check out more of our customer reviews here, and see why you should shift to the solution customers love.